At AFO Essential Ventures, we strive to provide you with top-quality products and excellent customer service. We want you to be completely satisfied with your purchase, and we understand that sometimes refunds may be necessary. Here’s what you need to know about our refund process:
As a company that trades with various suppliers and merchants worldwide, we acknowledge that each merchant may have different refund policies and conditions. While we aim to make the refund process as smooth as possible, please be aware that some merchants may have specific requirements or charges associated with refunds, such as shipping costs or restocking fees.
However, we are committed to ensuring your satisfaction and making the refund process accessible and hassle-free. When you request a refund for an item, we will promptly send you an email with the details of the refund process for that particular item. You can also reach out to our customer support team for assistance or clarification.
To initiate a refund request, please fill out the form provided below this page or send an email to refund@essentialventures.us. In your email, please include your reason for the refund and a link to the item you wish to replace.
All returned items must be securely sealed and sent to the following address:
AFO Essential Ventures 19533 Lake Lynwood Dr. Lynwood, Illinois 60411
Please ensure that the items are returned within three days from when your refund request is being processed. If you have not received a response from our support team within the specified timeline, feel free to use our live chat feature to follow up on your request.
Thank you for choosing AFO Essential Ventures. We appreciate your business and look forward to assisting you with your refund needs.
Refund Policy Request Form
Refund and Return Policy Details
Timeframe for Refund or Return: Customers are required to request a refund or return within 3 days of receiving their order.
Acceptable Reasons for Refund or Return: We accept refunds or returns for reasons such as damaged or defective items, incorrect items received, or dissatisfaction with the product quality.
Refund Options: We offer various refund options, including refunds without the need for returns, refunds in the form of coupons, or replacements without returning the original item, and sometimes refund with the need to return items to our designated store house.
Product Conditions for Refund or Return: To be eligible for a refund or return, items must be unused, in their original packaging, and still have tags attached.
Countries and Regions Covered: Our refund and return policy applies to customers in all countries and regions where we offer our products.
Items Covered and Exempted: Most items are covered under our refund and return policy, with some exceptions noted in the product description or terms and conditions.
Refund or Return Procedures: Customers can request a refund or return by filling out our online form or contacting our customer support team at refund@essentialventures.us. We will guide you through the process and provide further instructions.
Return Shipping Details: Customers might be responsible for the cost of return shipping depending on the requirements of our suppliers and suppliers, but we are committed to lifting a huge part of your financial burden. Details and requirements for your refund process will be communicated via email. We will provide a return shipping label if necessary.
Required Proof: Customers may be required to provide proof of purchase, such as a tracking number or order ID, along with photos showing the condition of the item.
Contact Information: For assistance with refunds or returns, please contact our customer support team at refund@essentialventures.us.
Return Address (if necessary): AFO Essential Ventures 19533 Lake Lynwood Dr. Lynwood, Illinois 60411